10 Tips for iPhones not Showing in iTunes

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IphoneiTunes is an important way to sync and back up your iPhone data. Therefore, your iPhone not showing up in iTunes can be a real problem.

If your iPhone is not being recognised in iTunes, try the following troubleshooting steps:

  1. Ensure that your iPhone is properly connected to your computer. Check for the battery charge icon (lightning bolt) or an electrical plug symbol on your iPhone screen, indicating that the iPhone is plugged in.
  2. Check that iTunes is open. If iTunes has not automatically launched when you plug in the iPhone, you need to open it manually.
  3. If the iPhone is plugged in and iTunes is open, but the phone is not recognised in iTunes, disconnect the phone from the computer and try again. If that does not work, restart the computer.
  4. If your phone is still not showing up in iTunes, visit the Apple website and download the latest iTune version.
  5. This problem may also occur due to a faulty USB cable. Check that the USB cable does not have any debris, and that there is no visible damage. If possible, try using another USB cable.
  6. Check that Apple Mobile Device Support is installed on your iPhone. Go to the list of currently installed programs on your computer, to verify this. If it does not appear, then remove iTunes from your computer and install again.  
  7. Uninstalling all Apple programmes and reinstalling iTunes may do the trick.
  8. Restarting the Apple Mobile Device Service may also solve the problem.
  9. Check that the Apple Mobile Device USB driver is installed. The procedure for checking an updating the USB driver will depend on your operating system. Read this Apple support forum article for more information.
  10. Your iPhone may not be recognised in iTunes if the computer you are using has a conflicting software from other phone manufacturers (for example, Samsung, LG, Huawei and Motorola).  Remove any such software and try accessing iTunes again.

If the problem persists even after trying all these steps, contact your nearest Apple store.