To celebrate the launch of our first-ever TV advert, we’re giving away the mobility scooter from the advert plus 12 months’ insurance cover from Surewise.
The advert follows Annie, a mobility scooter user. We filmed on Vale Street in Bristol – recognised by Ordnance Survey as England’s steepest residential street – because it looked like what our customers describe to us.
Not a hill, exactly. Something in the way. The shop that feels too far. The visit you keep putting off. For most people, it isn’t the scooter that stops them – it’s the worry about what happens if it breaks down, gets damaged, or someone gets hurt.
That’s the part we take off your hands. And it’s the confidence we like to give our customers and that we’d like to give to one of you.
Open to UK residents aged 18 or over who have trouble walking because of an injury, physical disability or medical condition. One entry per person. The competition closes at 12 noon on Monday 14th September 2026. Full Terms and Conditions can be found below.
The Prize
The mobility scooter we’re giving away is worth around £3,000, plus a year’s worth of free insurance (including breakdown cover, key cover and puncture care).
It’s a Class 3 scooter, so it’s suited to longer journeys and can be used on the road at speeds of up to 8 mph. Originally black, it has been wrapped in Surewise brand colours especially for filming the TV advert, and it will be supplied to the winner in this condition.
Other features include:
- Up to 25 miles of range from its twin 50Ah batteries
- Fully adjustable all-round suspension
- 10-inch pneumatic tyres
- Compact, narrow frame with a tight turning circle
- LED lights and indicators, plus twin rear-view mirrors
- Front and rear bumpers and a built-in basket
- Robust build with a 25 stone (160 kg) maximum user weight
The prize is offered on condition that the winner agrees to take part in photography and to provide content for a case study, and to the publication of their name and photograph.
The TV Advert
If you haven’t already seen the advert, you can view it here:
Terms and Conditions
- The Promoter
- This promotion is run by Surewise (“the Promoter”, “Surewise”, “we”, “us”), of Unit 3, Hadleigh Park Business Park, Chapel Lane, Hadleigh, Essex, SS7 2PP.
- How to Enter
- The competition opens on Monday 3rd August 2026.
- The last day to enter is Monday 14th September 2026 at 12 noon (“the Closing Date”). Entries received after this time and date will not be accepted.
- Entries must be submitted via the competition entry form. Entrants must provide their name, postcode and email address.
- Only one entry per person will be accepted. If an entrant submits more than one entry, only the first entry received will be counted; any subsequent entries will not be entered into the competition.
Surewise will not be held liable for any failure of receipt of entries, or for entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
- Eligibility
- Entrants must be 18 years of age or over at the date of entry.
- Entrants must be resident in the United Kingdom.
- Entrants must have trouble walking because of an injury, physical disability or medical condition, as set out in the government criteria at https://www.gov.uk/mobility-scooters-and-powered-wheelchairs-rules.
- Entrants confirm at the point of entry that they meet the eligibility criteria set out above. Surewise reserves the right to verify eligibility and to disqualify any entry, or withdraw any prize, where the entrant does not meet these criteria.
- Employees of Surewise (and their immediate families) are not eligible to enter.
- Judging
- Each valid entry will be individually reviewed and evaluated by a panel including at least one independent member appointed by Surewise. Entries will be judged against the following criteria:
- Relevance to the Theme (50%): how clearly the entrant explains exactly where the mobility scooter would give them the confidence to travel or visit.
- Sincerity and Impact (50%): the depth, authenticity and meaningful nature of the personal story or destination described.
- The entry judged to be the most inspiring and fitting response to the prompt will be selected as the winner. The judges’ decision is final and no correspondence will be entered into regarding the selection process.
- The Prize
- The prize is one (1) mobility scooter, worth approximately £3,000, together with one year’s free insurance with Surewise, including breakdown cover, key cover and puncture care. The insurance element of the prize is subject to Surewise’s standard policy terms, eligibility and acceptance criteria.
- The scooter is the vehicle used in Surewise’s TV advert and will be supplied wrapped in Surewise brand colours, as shown in the advert. The winner will receive the scooter in this wrapped condition.
- There is no cash alternative. The prize is not transferable and cannot be exchanged, substituted or redeemed for cash, in whole or in part, by the winner.
- The prize is offered on condition that the winner agrees to take part in photography and to provide content for a case study, and to the publication of their name and photograph on Surewise’s social media profiles, as set out in Clause 8 below. Acceptance of the prize constitutes acceptance of this condition.
- The scooter will be delivered by members of the Surewise team to an address provided by the competition winner within the UK.
- Winner Selection and Notification
- The winner will be contacted within 14 days after the Closing Date, by email to the address provided at entry.
- If the winner does not respond within 21 days of Surewise’s first attempt to make contact, Surewise reserves the right to withdraw the prize offer from that entrant and select a reserve winner from the remaining eligible entries, at its sole discretion.
- The prize will be delivered to the winner by 3rd November 2026, subject to arrangement with the winner. Where a reserve winner is selected, delivery may take place later.
- The winner’s name, address and email address must be provided to Surewise if requested, and will be shared with third parties only to the extent necessary to set up the winner’s insurance with Surewise as part of the prize. Surewise will not otherwise share the entrants or winner’s contact details with third parties. Further information on how personal data is handled is available in Surewise’s privacy policy.
- Data Protection
- Personal data provided by entrants will be processed by Surewise in accordance with UK data protection law and Surewise’s privacy policy. Data will be used solely for the purposes of administering this competition and, where the winner accepts the prize, fulfilling the prize as described above.
- Where an entrant has actively opted in to receive further communications from Surewise via the entry form, Surewise may also contact them about future competitions. Entrants may withdraw this consent and unsubscribe from such communications at any time by contacting Surewise, or using the unsubscribe link provided in any marketing communication. Entrants who do not opt in will not be contacted for these purposes, and their data will be used solely as described in the paragraph above.
- Entries will be retained only for as long as necessary to administer the competition, and non-winning entries will be deleted within 90 days of the Closing Date. Where an entrant has opted in to marketing, their contact details will be retained separately on that basis until consent is withdrawn. The winner’s details will be retained for as long as necessary to fulfil the prize, including the administration of their insurance policy.
- Publicity
- As a condition of accepting the prize, the winner’s name and photographs will be posted on Surewise’s social media profiles, and the winner agrees to take part in photography and to provide content for a case study for use by Surewise in its marketing and promotional materials. No further compensation is payable for this use. Entrants who do not wish to take part in photography or a case study should not enter this competition.
- Separately, and in order to demonstrate that a valid award took place, Surewise will make available on request the surname and county of the winner. Entrants may object to this information being published, or request that the amount of information published be reduced, by contacting Surewise at [email protected] before the Closing Date.
- General
- In the event of unforeseen circumstances beyond Surewise’s reasonable control, Surewise reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, and will notify entrants of any such change where reasonably practicable.
- Any complaints regarding this competition should be addressed to Surewise using the contact address at Clause 1 or by emailing [email protected]. Surewise will consider and respond to any complaint about the administration of this competition. The judges’ decision on the selection of the winner is final, as set out in Clause 4. Nothing in these terms affects your statutory rights.
- This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook or LinkedIn. Any questions, comments or complaints must be directed to Surewise and not to Facebook or LinkedIn.
- These terms and conditions are governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
