At Surewise, we value all of our customer feedback. We see customer reviews as an invaluable source to assist us in improving the service we offer.
With 14,000 Trustpilot reviews and over 4,500 Google reviews, both with a 5-star rating. It is clear that our customers are happy with the service we provide.
And when it comes to making a claim, the moment that matters most, our reviews speak for themselves.
“Claim made for damage to Mobility Scooter.
Dealt with efficiently and quickly leading to repair being carried out by manufacturer. Well done!”.
– Robert
“Great customer service and the speed and no-quibble approach to my recent puncture claim was exceptional.”.
– Joyce
“Very pleasant staff made a claim last year and the lady on the phone was amazing and pleasant all in all I’m happy to carry on with my insurance 5 star service.”
– Happy Customer
“Just actioned 2nd year renewal of my mobility scooter insurance with no large, unexpected increases from the extremely competitive 1st year premium. Very smooth dealings with the company particularly the way they settled my claim after just a few weeks 1st year cover.”
– Colin
“Very responsive, and paid my claim in time.”
– Happy Customer
“I’ve been using Surewise for the last three years and I have found them absolutely amazing because I’ve had to make a claim with my mobility scooter once and no issues in the slightest to get things sorted and get things where my scooter was mended after having a little accident on it and I can’t fault them.
It was simple, straight forward and just got great customer service. There’s always someone at the end of the phone if you need to talk to them and they take you through step-by-step process it’s a really good product that they offer.”
– John
“Renewing policy is very easy, insurance policy is very well explained and easy to understand.
I’ve had 1 claim in 3 year and couldn’t be more helpful, would and have recommended this company to many.”
– Will
“Used this company for over 5 years now and have no hesitation in recommending them. I had 1 claim and sorted within the week.
Policy Premiums are very reasonable. Always get the extra recovery you never know. Also their follow-up advice newsletters. Great Company.”
– Sue
“I returned from a long overseas stay to find that my storage unit had been burgled and valuable items stolen. I claimed for the loss with Surewise. Their claims agent was extremely helpful.
Most importantly, he was excellent at communicating with me on the state of my claim. The claim was settled in a very short timescale relieving me of the concerns about replacing the stolen items. I would not hesitate to recommend this insurance company to anyone”
– Colin
“Claim dealt with very quickly, and initial details given on the telephone, no insistence that it must be online. Very satisfied with the whole procedure.”
