What to do if Tenants Damage your Property


Normally you will request a deposit before your tenant moves in to cover damage to any part of your property. This could include damage through negligence such as burns on the carpets or painting the walls bright colours and then not restoring them to their original colour before they leave. However, your tenants are not required to make repairs for wear and tear, such as carpets becoming worn over time or walls becoming scuffed and needing repainting: this is the landlord’s responsibility to maintain. In fact, the responsibility of keeping the property in a good condition falls largely on the landlords’ shoulders and deductions can only be made from a tenant’s deposit if they wilfully trashed the property or broke or damaged a part of the property due to improper use or negligence.

Where the Landlords’ Responsibilities Begin and End

In addition to requesting a security deposit, it is the landlord’s responsibility (or indeed the letting agent’s responsibility) to go through the property with a detailed check list in order to keep a record of existing damage before a new tenant moves in. The owner (or the letting agent) and the tenant can then agree how and when repairs will be made. If the property is furnished, the landlord needs to provide the tenant with a detailed itinerary. Items such a washing machine provided on the premises can pose a grey area because if the appliance breaks down from normal use it will be the landlord’s responsibility to replace the appliance. In fact, appliance insurance is an excellent idea for landlords who offer fully furnished accommodation, as it enables them to budget more carefully.

Making Deductions

You are perfectly entitled to make deductions for damage to your property that is not related to wear and tear or for a cleaning service if the tenant has not upheld their side of the deal by leaving the place clean upon their departure. However, the tenant always has the right to request to see receipts for the cost of repairs. You are required to return the balance of the deposit including any interest earned.

If the tenant’s damage exceeds the security deposit, you will need to go to the small claims court to attempt to recover the additional damage. That is why it makes complete sense to take out a landlord’s insurance policy that includes legal protection, as the legal costs may otherwise make it difficult for you to escalate your complaint to the claims court.