Mobility Scooter Warranty

Much like our other added extras, this can not be added on mid-term. However, Extended Warranty can be added on at the renewal stage. Even if you spread the cost of your policy monthly, it still would count as an annual policy.

If you have just purchased a scooter brand new, it is more than likely you will already have some warranty that comes with the scooter. You should wait until your manufacturer warranty has expired before adding it to your policy with us, which is why we start our offerings at one-year-old scooters. It is important to check how many years your warranty lasts, as some may have longer warranties. Having two lots of warranty can invalidate your policy with us.

You have a 7-day moratorium period whereby you cannot submit a claim. After seven days, your extended warranty cover will be valid on your policy.

Absolutely! This add-on is designed to cover you if you were to have a mechanical and electrical breakdown.

Unfortunately, our policy states that for your scooter to be covered by our insurance, you must leave your scooter covered, out of sight from passers-by (preferably in the back garden) and attached to an immovable object- when left for extended periods of time. If your scooter has been exposed to the elements and has started to rust, we will not cover this under our warranty.

Whilst we are happy to assist you with finding a repairer, we do ask that you are the one to organise the initial call out and we will reimburse you the cost.

Yes of course you can have an appointed representative in the form or a family member or friend. You just need to let us know when taking out your policy and we can add a nominated contact to your record.

If our risk team deem your scooter to be beyond economical repair (BER) then for item(s) less than two years old at the time of an insured event, we will replace Old for New. If the item(s) is older than two years we will pay 60% of the current market value at the time of the insured event.

Unfortunately, batteries and wear and tear are excluded from this policy.

Yes, our warranty covers you for electrical or mechanical faults, not if you were to obtain a tyre puncture.

Yes, the same warranty applies when you are travelling abroad for up to 90 days (excluding North America and Canada). However, to proceed with a claim, the scooter would need to be inspected by a UK-based mechanic and repaired in the UK. We can only accept assessment reports from mechanics located in the UK.