National Mobility Scooter Security Database
With the rise in mobility device thefts and the absence of easy identification for these devices, the police often find it challenging to identify the rightful owners of recovered scooters or powerchairs. Even if they successfully locate a stolen scooter, there is currently no effective means of determining exactly who the current owner is.
Our National Mobility Security Database offers a solution to this issue and bridges the gap between you and the police, ensuring your mobility device can be safely returned to you if recovered.
By joining our database, you take a proactive step towards enhancing the security of your mobility device and significantly increasing the chances of being reunited with your scooter in the event of theft.
How to Register for the National Mobility Scooter Database
If you are a Surewise Mobility Insurance policyholder, you can update the details of your scooter or powerchair to include your serial number within ‘My Account’.
The location of your serial number may vary depending on the make and model. A few likely locations include:
- Under the seat
- By the battery
- In your user manual
- On the frame
Can I Join Even If I’m Not a Customer?
Yes! This database is available to all mobility device owners, regardless of whether you are our customer or not. Registration is completely free, we simply need your mobility device’s make, model, and serial number, as well as your contact details.
If you are not currently a customer, you can follow the link below to register for the National Mobility Security Database.
Please note: Your data is securely stored in our database and will only be passed on to the police in the event that they have recovered your scooter. You can choose to remove yourself from our database at any time via your online account.
What Happens Next?
Once you have completed the registration process, we will send you our national database stickers to the address provided, free of charge.
The stickers will indicate to the police that you are a part of our national database and in the event the police have recovered your scooter, they can contact us and we can assist in reuniting you with it.
The presence of the stickers should serve as an effective deterrent and help to prevent theft from occurring.
Ways You Can Protect Your Scooter
Taking preventative measures to secure your mobility device is the most effective way to avoid theft altogether. While our database significantly improves recovery chances if theft occurs, some simple steps can prevent the inconvenience and distress of having your mobility device stolen in the first place.
Leaving Your Scooter Unattended
When leaving your mobility scooter unattended, even for a short time outside shops, doctors surgeries, or cafés, it’s essential to take security precautions. We recommend always removing the key and carrying it with you. Consider using an additional lock or alarm system and if you are insured with us, don’t leave your scooter unattended for longer than an hour.
Position your scooter in visible, well-lit areas when possible, preferably within sight from within the establishment you are in. These simple steps can significantly reduce the risk of opportunistic theft while you’re briefly away from your mobility device, helping to ensure it remains safe until your return.
The Safer Mobility Campaign
Another recommendation we have to protect your scooter is to join our Safer Mobility Campaign. This campaign aims to bring awareness to the risks faced by mobility scooter drivers and help educate all road users on keeping one another safe. As part of our Safer Mobility Campaign, we are giving away free safety guides and reflective sticker bundles. You can sign up to receive yours by following the link below.
Frequently Asked Questions
How Do The Police Access The Database?
If police recover your mobility scooter and see you have our National Mobility Scooter Security Database sticker, they’ll contact us directly.
We’ll then perform a database search using your scooter’s serial number to confirm you are the owner of the scooter, ensuring your device can be safely returned to you. Rest assured, we only share your personal information with the police in the event it has been recovered- your data remains protected at all times.
If you are a member of the police and wish to perform a scan on our database, please contact us using your official police email address and the scooter details you wish to check, including the serial number. You can email us at [email protected].
Can I Register More Than Once Scooter?
You can register multiple mobility devices in our database. We understand that many users own more than one scooter or powerchair, and our system is designed to accommodate this. Simply follow the registration process for each additional device, providing the specific make, model, and serial number for each one. All your registered devices will be linked to your account, making it easy to manage them all in one place.
What Happens When I Sell My Mobility Device?
When selling your mobility device, please update or remove your details from our database. This will ensure we can keep our records accurate and current, giving all scooter owners the best possible chance of being reunited with their device if it’s ever lost or stolen.
If you are purchasing a new scooter, please remember to add it to our database. We’ll send you additional stickers free of charge to place on your new device.