Home Buyers Insurance

Cover Includes

✓  Protection Against Gazumping

  Conveyancing & Survey Fees

✓  Fees Covered up to £2250

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Cover against property purchases falling through.

Home purchases fall through more often than you would think, so our policies protect the money that you pay upfront when buying a house.

Purchasing a property can be stressful and expensive. Unfortunately for homebuyers there are many potential problems with buying and selling a home that aren’t always common knowledge, particularly for first time buyers, but they are part and parcel in the home-buying process.

A recent Which? study* found that around 30% of property purchases fall through, resulting in an average cost of £2899 to each homebuyer. 

Without the right cover, you risk losing what you have paid in advance for conveyancing,  survey and valuation fees, which is why it is important to take out the right insurance when buying a house.

We offer house purchase insurance policies that are designed to protect you against uncontrollable problems in the home buying timeline. Whether a seller takes their property off the market, or you’re a victim of gazumping, you can be confident that one of our policies has you covered.

Our Home Buyers Protection Insurance is conveyancing insurance and gazumping insurance, with additional protection against the unexpected, all rolled into one comprehensive Home Buyers Insurance policy. 

With varying levels of buyers protection cover tailored to your needs, our policies reduce the financial risks that come with buying a home, allowing you to live life with the confidence that the costs for your home purchase are protected!

What's covered?

The policy is valid for 180 days

  • Property owner withdrawing the house from the market
  • Gazumping protection
  • Vendor not legally entitled to the property
  • Properties in England and Wales
  • You, or a person you are purchasing the property with, being given a notice of redundancy
  • A local authority search revealing that the property is subject to a compulsory purchase order
  • Your death, or the death of a person you are purchasing the property with, as a result of bodily injury occurring during the period of insurance

Cover levels


  • Conveyancing Fees up to £750
  • Survey and valuation fees up to £500


  • Conveyancing fees protection up to £1000
  • Survey and valuation fees protection up to £750


  • Conveyancing fees protection up to £1250
  • Survey and Valuation Fees protection up to £1000

What's not covered?

We aim to be as clear and transparent as possible. So please check what we don’t cover, because sadly, we can’t cover everything.  The policy doesn’t cover you for example, if you withdraw the offer of sale for reasons not included in the policy schedule; you can’t just change your mind, for example.  Other situations that aren’t covered by this policy, include;

  • If you are unable to secure a lender for your property purchase
  • If your vendors inability to legally sell the property cannot be confirmed in writing by your solicitor
  • If you decide to withdraw from your property purchase due to delays
  • If you decide not to purchase the property because the property is different in some way to that expected, discovered, either through search results or other means
 It is important you understand that you will not be covered if you withdraw from the purchase of the property, other than if:
– You, or a person you are purchasing the property with is given a notice of redundancy
– The vendor is not legally entitled to sell the property, and this has been confirmed to you in writing by your solicitor
– A local authority search reveals that the property is subject to a compulsory purchase order
– You die, or a person you are purchasing the property with dies, as a result of bodily injury occurring during the period of insurance. 

Your Price Match Guarantee

We offer much more than just great prices, but we don’t want price to be a reason you shop elsewhere.

At Surewise.com we believe that our Home Buyers Protection cover is the cheapest and best value cover on the market.

So, if you find the same cover cheaper elsewhere, we promise we’ll match it – even up to 7 days after your purchase.

All you need to do is make a note of the supplier, its price and the cover you want us to match. We will verify and match the price there and then for you.

To benefit by phone, call 01268 200020 or email, customerservices@surewise.com

Price promise terms and conditions

  1. We’ll match our competitor’s website UK price
  2. The competitor’s product must provide the same cover levels as ours, be offered on the same terms, and be purchasable online.
  3. We will price match up to 7 days after your purchase
  4. We must be able to verify the competitor’s price and cover levels
  5. We’ll match the price of a product; not other charges or other services, and a discount must not have been provided
  6. Cannot be used with any other offer
Price Match Promise Logo

Important bits to remember

Conveyancing must be carried out by a solicitor or licensed conveyancer.

Cover is valid for 180 days from acceptance of the offer or until you make a claim, cancel the policy or complete the property purchase.

The policy doesn’t cover you if you withdraw the offer of sale for reasons not included in the policy schedule; you can’t just change your mind, for example.

Must purchase this policy within 7 days of receiving written acceptance.

What are the costs of buying a home?

The steps to buying a house vary dependent on a number of different factors, in general, all homebuyers can expect to pay;

  • Conveyancing Fees are paid to a solicitor, or licensed conveyancer, to cover the legal costs of buying and selling a property.
  • Survey Fees cover the cost of having the property surveyed to ensure that it is structurally safe & suitable for purchase/sale
  • Valuation Fees cover the cost for the lender to assess the value of the property and how much they are prepared to lend
  • Mortgage Arrangement Fees cover the cost of setting up the mortgage arrangement with the lender
  • Lenders Fees cover the cost of administration/booking fees
  • Stamp Duty Land Tax is a government levy on home purchases above the value of £125,001, or £40,000 on a second property. Stamp Duty is not applicable to first-time buyers purchasing a home with a value of £300,000 or less.
  • A Mortgage Deposit is a percentage of the value of the property, typically starting from 5%, paid up front to the lender
  • Electronic Transfer Fees are the costs incurred when money is transferred from the lender to solicitor

What is Gazumping and Gazundering?

Gazumping is one of the most common reasons for a house sale to fall through.

Gazumping, or being gazumped, is when a prospective house buyer has made an offer for a property and had it accepted by the seller, only for the seller of the property to accept a higher offer from another buyer before the exchanging of contracts.

Gazundering, or being gazundered, is when a prospective house buyer has had an offer accepted for a property, only to offer a lower amount before the exchanging of contracts.

Is Gazumping illegal?

Gazumping is NOT illegal.

Whilst the legality of gazumping has been a talking point, increasingly so over the past few years, it is still legal and whilst it is not acting in good faith, it is still a pertinent risk when purchasing a property.

Landlords Home Buyers Protection Insurance

Our policy provides home buyers protection for landlords too, so if you are looking to buy a property to let, you still have the same security as buyers making a residential purchase.

With buying to let being more expensive than purchasing to occupy, it is even more of a reason for a buyer to take out our landlords home buyers insurance. With the pertinent issues surrounding property purchase also being expensive, a landlord protecting their cash investment is equally as important as protecting the property after purchase. 

You can rest assure that you are completely protected with this policy, alongside our other Landlord focused products;

Some Frequently Asked Questions

The reasons are plentiful, most of which are also out of your control, some of the most common reasons are;

  • Gazumping
  • Gazundering
  • The seller withdraws the property from the market
  • The accepted offer is higher than the mortgage lenders valuation
  • Rectification works
  • Repair work identified by surveyor
  • Buyer Withdraws before exchanging of contracts

Whilst home buyers insurance is not a legal requirement, it is highly recommended in order to protect yourself from losing thousands of pounds as a result of something that is out of your control.

You should purchase Home Buyers Protection Insurance within 7 days of receiving written acceptance of your offer.

With the potential cost of £2899 to the buyer when a sale collapses, the cost of our cover ranges from £69 to £89. This is just a fraction of what you stand to lose should the unexpected happen.

It is difficult to protect yourself from a purchase falling through due to the external factors that are out of your control. 

Communication is key! – Ensuring that you keep regular contact with your agent is highly recommended. 

The best way to protect yourself is by safeguarding your finances with home buyers insurance, ensuring that your further attempts to purchase another property are unaffected.

Yes, like all of our policies you are entitled to a full refund if you cancel within the first 14 days from the policy start date. Any cancellations after the 14 days cooling off period will not be refunded.

Surewise.com is a paperless company which means all of your policy documents will be sent to you via email as soon as you have purchased your policy. This will include your policy wording and policy summary.

Yes, you are covered as soon as you receive acceptance of your offer on a property.

No, the property you are purchasing must be within England & Wales.

Unfortunately, any surveys that are paid for or taken place BEFORE the start date of the policy will not be covered. 

Important documents

For Policies purchased before August 2019:Download Policy Wording
For Policies purchased after August 2019:Download Policy Wording

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