What Is Covered and What Is Not Covered With Our Appliance Insurance?
We aim to be as clear and transparent as possible, so have produced a list of some key items that our policies do and do not cover. We hope it helps!
Yes! | No |
Call outs and costs associated with call outs | Excess is not covered and costs between £20 and £100 per claim. (The maximum excess is for Gold cover, items over 8 years old, claims of up to £800) |
Breakdowns including the cost of parts and labour charges | Any appliance that breaks down in the first two weeks (14 days) after the start of the policy |
All repairs are guaranteed for 3 months | Any claim arising from pre-existing problems before the policy was in place |
Unlimited number of repairs up to the limit of the policy | Pixilation, gas discharge, re-gassing or image burn on any surface or screen |
A nationwide repair network | Non-authorised repairers |
No limit to the number of items on multi-item (our limit is on value of items insured) | Any amount recoverable from other insurances, warranties or guarantees |
On Bronze: Kitchen appliances and small kitchen appliances | Normally replaceable or cosmetic components |
On Silver: Kitchen appliances, small kitchen appliances, electrical / entertainment and household appliances On Gold: Kitchen appliances, small kitchen appliances, electrical / entertainment, household appliances, gadgets and personal items | Installation, transportation, routine servicing |
Items as mentioned above as long as you have a form of proof of purchase | Items purchased outside of the United Kingdom or not purchased through a UK registered retailer |
Add your appliances at the end of the booking process | Damage due to external causes (as covered by home content insurance) such as fire, flood, lightning, theft, attempted theft, explosion or water damage |
Qualified & experienced engineers | Modifications or accessories not approved by the manufacturer |
Choice of cover levels | Any abnormal use or negligence |
All consumer brands covered | Damage to any surround where the appliance is built-in |
Items under 8 years old at the start of your policy | Items over 8 years old (only at the start of the policy) |
14 day cooling off period | Faults that are subject to recall by the manufacturer, or are dealt with under a manufacturer’s guarantee |
What do I do if something breaks?
First check above if what you suspect caused the problem is covered. In the result of a claim please visit our help centre for claims details. Monday to Friday between 9 am and 5 pm, excluding bank holidays with details of the breakdown.
Please have the following information to hand:
- The make, model and serial number of the
appliance; - When and where it was purchased together with
evidence of the original purchase prices; - What is the problem and when it was noticed.
Payment of the excess
See this page for information on how to pay your excess.