What Is Covered and What Is Not Covered With Our Appliance Insurance?
We aim to be as clear and transparent as possible, so have produced a list of some key items that our policies do and do not cover. We hope it helps!
|Call outs and costs associated with call outs||Excess is not covered and costs between £20 and £100 per claim. (The maximum excess is for Gold cover, items over 8 years old, claims of up to £800)|
|Breakdowns including the cost of parts and labour charges||Any appliance that breaks down in the first two weeks (14 days) after the start of the policy|
|All repairs are guaranteed for 3 months||Any claim arising from pre-existing problems before the policy was in place|
|Unlimited number of repairs up to the limit of the policy||Pixilation, gas discharge, re-gassing or image burn on any surface or screen|
|A nationwide repair network||Non-authorised repairers|
|No limit to the number of items on multi-item (our limit is on value of items insured)||Any amount recoverable from other insurances, warranties or guarantees|
|On Bronze: Kitchen appliances and small kitchen appliances||Normally replaceable or cosmetic components|
On Silver: Kitchen appliances, small kitchen appliances, electrical / entertainment and household appliances
On Gold: Kitchen appliances, small kitchen appliances, electrical / entertainment, household appliances, gadgets and personal items
|Installation, transportation, routine servicing|
|Items as mentioned above as long as you have a form of proof of purchase||Items purchased outside of the United Kingdom or not purchased through a UK registered retailer|
|Add your appliances at the end of the booking process||Damage due to external causes (as covered by home content insurance) such as fire, flood, lightning, theft, attempted theft, explosion or water damage|
|Qualified & experienced engineers||Modifications or accessories not approved by the manufacturer|
|Choice of cover levels||Any abnormal use or negligence|
|All consumer brands covered||Damage to any surround where the appliance is built-in|
|Items under 8 years old at the start of your policy||Items over 8 years old (only at the start of the policy)|
|14 day cooling off period||Faults that are subject to recall by the manufacturer, or are dealt with under a manufacturer’s guarantee|
What do I do if something breaks?
First check above if what you suspect caused the problem is covered. In the result of a claim please visit our help centre for claims details. Monday to Friday between 9 am and 5 pm, excluding bank holidays with details of the breakdown.
Please have the following information to hand:
- The make, model and serial number of the
- When and where it was purchased together with
evidence of the original purchase prices;
- What is the problem and when it was noticed.
Payment of the excess
See this page for information on how to pay your excess.