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What Is Covered and What Is Not Covered With Our Boiler and Central Heating Cover On the Home Emergency Policy?

What Is covered and what Is Not covered with our Boiler and Central Heating Cover On the Home Emergency Policy?

We aim to be as clear and transparent as possible, so have produced a list of some key items that our policies do and don’t cover. We hope it helps!

CoveredNot Covered
Gas boilersAny boiler or warm air unit more than 10 years old
Sudden leakage or burst pipes coveredThe re-lighting of central heating boilers
We arrange approved repairs for youFailure of zone or changeover valves or energy management systems
Cost of approved repairs covered up to cover limitAny claim which is related to a boiler over
10 years old or a boiler which has an output more than 60kw per hour capacity
Covers breakdown of your main central heating systemBreakdown and/or failure of Economy 7 Storage Heater(s)
Hot water systems cover included as standardReplacement of any boiler or warm air unit if repair or reinstatement is not possible due to the non-availability of parts
Includes cover for failure of your electricity supplyAny costs arising as a result of failure to service the boiler or warm air unit annually or in accordance with the manufacturer’s instructions. Any recommendations following servicing should be carried out and the costs will be your responsibility
Variable excessAny intermittent or reoccurring fault
UK nationwide call outs arrangedAny water pressure adjustments or failure caused through hard water scale or sludge
Qualified and experienced engineersFuel lines including gas leaks
24 Hour dedicated telephone assistance 365 days a yearAny re-lighting of the pilot light (please refer to manufacturers handbook), or the incorrect operation or routine adjustments of time or temperature controls
All-in-one home emergency policyAny boiler or system noise
Any radiator valves

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