What Is A Domiciliary Care Worker – What Are Their Main Duties?

Domiciliary care workers step into the homes and lives of people who need a helping hand with daily tasks, providing a range of assistance but also invaluable companionship. 

Surewise recently launched our new Domiciliary Care Worker insurance product in order to fill a vital gap for care workers that fall into this category. With a large portion of care workers providing domiciliary care but not healthcare tasks or physical assistance to their clients, this product is a more cost-effective insurance option to consider.

This article takes a closer look at exactly what exactly a domiciliary care worker’s job entails, how it differs from other care worker roles, as well as their obligations and options regarding insurance.

The Vital Role of a Domiciliary Care Worker

Domiciliary care workers perform a role that goes beyond mere assistance. They seamlessly merge into the daily lives of individuals who seek to maintain a level of independence at home, despite various challenges that may come with age, disability, or other needs.

Personal Care and Hygiene:

A domiciliary care worker may help their client to keep their personal hygiene up to standard by doing tasks such as running a bath for them, laying out clothes, washing and ironing, arranging a trip to the hairdressers, etc.

It’s important to note that under our domiciliary care insurance, personal touch-related tasks are not covered. So if you are assisting your client with personal care by directly touching them (i.e. bathing, assisting them in and out of the bathroom etc), you may need a different care workers insurance policy.

Daily Activities and Chores:

From preparing meals to managing light household duties, domiciliary care workers can help to ensure the home remains a safe, clean, and welcoming environment.

Companionship and Emotional Support: 

Perhaps one of the most understated roles, they provide a listening ear and a friendly chat, offering emotional stability and warmth to those they care for.

However, arguably the main benefit domiciliary care workers bring is not one that can be listed as a task, as such- it is the sense of independence they enable their clients to maintain. Allowing them to receive the help and care they need from the comfort of their own homes. 

Carers Insurance

Challenges of Domiciliary Care Work

Domiciliary care work, while immensely rewarding, does not come without its own set of challenges- both visible and hidden.

Emotional Challenges

Emotional Investment: Forming close, personal connections with those being cared for means that emotional ties are frequently developed, which, while rewarding, can also be emotionally taxing, especially in times of illness or decline of the individuals they care for.

Read next: The core qualities of every care worker.

Risks in Daily Operations

Health Risks: Direct interaction, especially in a post-pandemic world, raises concerns about potential health risks to both the care worker and the person receiving care. 

Accidents or Injuries: Given the physical nature of the work, there’s always a risk of accidental injury, both to the care worker and to the individual being cared for, during daily tasks and movements.

Emotional Impact: Engaging with individuals who may be experiencing loneliness, mental health issues, or challenging emotional states can have a notable impact on the emotional well-being of the care worker.

The Differences Between Domiciliary Care Workers and Other Care Roles

Domiciliary care workers, whilst aligning with the overall mission of ‘providing care, differ markedly from other care roles in numerous ways.

Navigating the Work Environment

In-Home Care: Domiciliary care workers operate within the private spaces of individuals’ homes, respecting and adapting to their routines, preferences, and environments, which starkly contrasts with care provided in institutional settings like care homes or hospitals.   

Dynamic Schedules: Their schedules may be subject to changes and can be varied, possibly involving different clients and locations within a single day or week, providing a diverse and ever-changing work environment.

Developing Varied Client Relationships

Depth of Connection: Given the one-on-one nature of home care, relationships between domiciliary care workers and clients often delve deeper, embedding a unique emotional connection and understanding.

Respect for Autonomy: Domiciliary care often involves a careful balancing act of providing necessary support while respecting the individual’s autonomy, and navigating decisions within the comfort of their home.

Diversified Daily Responsibilities

Multifaceted Roles: Their responsibilities often extend beyond healthcare and into realms of companionship, housekeeping, and sometimes, being a confidante, providing a more holistic approach to care.

Adaptability: Each home and individual presents a new set of needs, preferences, and challenges, demanding high adaptability and versatility from the care worker.

While care workers of all kinds will share many similar traits and skills, domiciliary care work does have some very distinct differences in the nature and scope of their responsibilities. 

A key difference between domiciliary care workers and other care workers is that domiciliary care workers do not carry out healthcare tasks and provide physical assistance for their clients. Domiciliary care workers tend to provide their clients with assistance and support to retain their independence, such as daily chores and tasks, emotional support, and companionship.

Surewise Domiciliary Care Insurance

While the rewards of providing in-home care are immeasurable, the potential challenges mean many seek the protection (and peace of mind) provided by domiciliary care insurance coverage. Here are some details on what our policy covers (and excludes):


  • Public Liability Insurance: If a member of the public or any third party is injured due to negligence or service, our public liability insurance will cover you.
  • Accidental Injury: Accidents can happen even with the most meticulous care. Our policy ensures that should you encounter an accidental injury while performing your duties, you’re financially protected
  • Legal Expenses: Navigating through legal proceedings or disputes stemming from your care work can be daunting. Our coverage for Legal Expenses provides a steady hand to guide you through potential legal hurdles, ensuring your focus remains unhindered on providing quality care.

Points of Exclusion to Note

While our policy is comprehensive, it’s vital to be aware of a few scenarios that are not enveloped within your coverage:

– Personal accidents that do not culminate in bodily injury

– Liability attached to actions or omissions resulting in sexual abuse, molestation, bullying, harassment, or mental anguish

– Liabilities stemming from deliberate or intentional acts or omissions

What’s more, domiciliary care insurance does not cover healthcare related tasks or personal touch. If you are providing this type of care, or are unsure what category you may fall into, read more about the other care workers and personal assistant insurance we offer.

It’s essential to ensure that your insurance policy mirrors your role accurately. Multiple care insurance policies are available, each sculpted for varied care scenarios, so taking the time to choose the one that aligns perfectly with your duties is crucial.

Our team at Surewise is here to guide you through selecting and understanding your policy, with our customer service team waiting for your call on 01268 200 020.