Mobility Scooter Insurance

Unfortunately, your battery is not covered under our insurance policy. Batteries are also excluded from our Extended Warranty cover.

Proof of purchase can be accepted in the form of the original receipt or invoice. Alternatively, if you are unable to provide either of these we will also accept a photo of the scooter at the time of purchasing insurance.

We understand that people have different needs and budgets when it comes to insurance, so we offer a variety of flexible policies and pricing options. The best mobility scooter insurance policy is one that gives the user peace of mind to continue using their scooter stress free.

You are covered for 90 days to take your scooter abroad, this includes if your scooter breaks down. You can claim back the recovery costs. Please note, that this cover excludes North America and Canada.

The Surewise National Scooter Database is a comprehensive registry designed to safeguard scooter owners. By registering your scooter with this database, you enhance the chances of recovering your scooter if it is lost or stolen. The database stores important information about your scooter, such as its make, model, and serial number, making it easier for authorities and insurance companies to verify ownership and assist in its recovery.

Once registered on the National Scooter Database you will be sent two stickers in the post to attach/stick onto a visible part of your scooter. These stickers will show that you are insured by Surewise and display a number to call in the event that your scooter is recovered after being lost or stolen.

You will need to register your mobility scooter with the DVLA if it is a Class 3 scooter and has a maximum speed of 8mph. You will then be issued with a tax disc (this is ‘nil duty’ which means you don’t have to pay road tax), the law changed in October 2014, and it is no longer a legal requirement for you to display this on your mobility scooter.

Puncture Care is offered as an additional extra. This covers the cost of puncture repair or tyre replacement and also covers the cost of call-out fees. You are entitled to £95 per claim, and a maximum of £300 per year.

Please have your policy number to hand before contacting the claims team. Your policy number is displayed on your confirmation email/letter and your certificate of insurance.
When making a claim it’s the policy holders responsibility to provide supporting evidence to proceed with a claim as well as a quote or an engineer report if required.

Mobility Scooter Claims
You must notify us as soon as possible and within 31 days after any incident that is likely to result in a claim.
In the event of a claim you will need to provide the following additional information:
– Make
-Model
-Year of Manufacturer
-Proof of Purchase
-For proof of purchase we will accept a photo of your vehicle or purchase invoice.

Contact details for Surewise claims team.
-Email: [email protected]
-Telephone: 01268 200 020

Yes, however, the add-on/attachment is only covered while it’s attached to the wheelchair. If the attachment is stolen on its own, unfortunately, we are not able to cover it.

Our policies will allow any rider to be insured on the mobility scooter as we insure the scooter, not the individual rider. As long as they have the policyholder’s permission.

Yes, your scooter will be covered if it is left in your car as long as it’s out of sight (for example, hidden with a blanket in a locked car).

Our Breakdown recovery service is offered as an additional extra. If this option is included, you will be provided with a direct telephone number for our third-party recovery company, Autohome. They will arrange to recover you and your scooter and get you back home or to a local repair shop if you were to break down. There is no excess or call out costs. This service covers you for breakdowns that may occur within a 20-mile radius of your home address. If you are on holiday within the UK and Channel Islands this cover still applies from
your accommodation address.

Our Mobility Scooter policies provide a maximum of 90 days of cover whilst you are abroad (excluding North America and Canada) with your scooter.

Unfortunately, the recovery service will only cover you within the UK. So whilst on holiday in the UK we will provide recovery services to your accommodation or vehicle within a 10 mile radius.

In the event of a breakdown, providing that you have paid the additional premium for the breakdown and recovery service, you must call AutoHome Recovery on 01604 640922 (or for those with hearing difficulties, please text 07795650562).

If you do not have the added recovery service, in the event of a breakdown, you must arrange to get yourself and the scooter home. If the breakdown is due to an insured event, such as an accident, then please inform the claims team, and you will be reimbursed for your travel up to the cover limit on the policy. However, if the breakdown was not due to an insured event unfortunately this is not covered by our policy (please refer to your policy wording for the full terms and conditions).

Key cover is offered as an additional extra. This covers the cost of replacement keys or locksmith assistance for your mobility scooter, home and car keys. It also covers the reprogramming of key fobs. This is covered up to £1,000.

Yes, we will pay a maximum amount not exceeding the market value in respect of damage to the insured item whilst in the possession or control of airport authorities, baggage handlers or whilst on an aircraft which is limited to the difference between the amount received from the baggage handler and the cost of repair or replacement.

No, we do not cover electric e-scooters under any of our policies.

Electrical and mechanical faults are excluded from our mobility scooter policies. However, if your scooter is under 4 years old and out of the manufacturer’s warranty then you can choose to add on our Extended Warranty extra. This will allow you to claim for electrical or mechanical faults and get you back on the road!

Provided you have entered your scooter’s manufacture date and it is under 4 years and out of your manufactures warranty, you should find this in the ‘Extras’ section of the booking journey. If you can’t see Extended Warranty as an option this could be because you haven’t entered the year of manufacture or it is deemed too old of a scooter.

If your mobility scooter was to spontaneously catch fire and cause damage, your Surewise policy will cover the damage to the scooter, however, it will not cover the damage to the property. In that scenario, the fire damage would typically be covered by the building insurance that your housing provider should have. Alternatively, you may need to file a claim directly with the manufacturer of the scooter, as the spontaneous combustion could be considered a product defect or malfunction.

The only instance that there is a limit on how many times Autohome will recover you is for a battery-related issue. Other than that you have unlimited call outs.